I am forwarding an email sent earlier to your nodal & the apellate authorities. After so many months, I am still frustrated with nonsense calls from billing department.

I have been your customer for last over 5 years and all my bills have been paid, if you check my account. The delays, if any, had been purely because of either delay from your side or due to frustrating calls from your stereotyped call centre fools.

Your local collection centre knows it very well and they send their collection executive every month to collect the payments. In spite of that, every month I get dozens of calls from your several call centres on my landline as well as my celphone. And everytime they have a same set of frustrating questions to ask. I don’t know why you need my address everytime you call when you have my address; or why you need directions to my house when your person knows it like the back of his hand; or why you need to check whether I am paying the bill when your collection man knows that even if he comes at 11 in the night he gets the payment?

I got a call from 0124-4183800 at 3:55 p.m. yesterday on my cel no. 9335308014. You would be having his name in your records. When he was sternly told that he is frustrating me by asking me nonsense questions again and again, he became aggressive. On telling him that I would complain against him, he suggested me to find out the email ID of Sunil Mittal and complain to him. You can hear exact conversation from your records.

Today, I got a call on my landline in the morning. The caller was conveyed to send anybody to collect the payments in cash any time when he wills. As usual, all the directions and locations were explained to him.

Yet again at 2:49 p.m. I got a call on land line from some Enayat asking the same story yet again. And when he was told that he is frustrating me by calling again, he became aggressive and said he will ask me all the questions again and again everytime and that “What would you do?”

I am satisfied with your connectivity; I am satisfied with you local technical staff; yet your call centre people are a waste of your money (as a result, our money). They are frustrating, abusive and unsolicited.

After so much of harassment at your hands, even though not wanting it, I would like to discontinue with your services with immediate effect. Because, I can not stand more of this torture. And, I’ll not pay for any charges if my connection is not disconnected immediately.

I’ll also ensure that all the airtel broadband connections that were bought on my recommendations, are replaced at the earliest. I’ll put this information on my blog, on twitter, on facebook and everywhere to vent my frustration against your attitude.

Shad Rizvi

I’ve sent a mail to the following,
sbm@bharti.com (Sunil Mittal, Chairman), ceo.direct@bharti.com, manoj.kohli@bharti.com (CEO, Bharti Airtel), atul.bindal@bharti.com (CEO, Bharti Telemedia, the subsidiary that offers broadband services)

The content of the mail is here – I blogged about it, so that others may know too.
http://itwofs.com/beastoftraal/2009/03/02/421/

If someone asks you how this FUP is really affecting anyone, use this example to clear all doubts.
http://itwofs.com/beastoftraal/2009/03/03/airtels-fair-usage-speed-rationalization-explained/

And, here’s what Airtel’s Speed Rationalization *really* means!
http://itwofs.com/beastoftraal/2009/03/04/the-real-meaning-of-airtels-letter-on-speed-rationalization/

Spread the word – Airtel better not get their success to their heads. Collectively we can bring them down to a level they deserve.